Better Hearing Australia, Canberra, Inc (ABN 62 754 263 674) (BHA,Canberra) provides hearing loss management advice and products, including the sale of merchandise and services.

The Website Terms of Use and the Privacy Policy are incorporated into these Terms and Conditions and apply to all sales through this Site.

Please take a few minutes to read the below information about the legal terms and conditions that apply to your use of the BHA website. If you don’t agree to these terms and conditions please do not use our website.

General Terms and Conditions


We accept Mastercard and Visa Credit Cards and Debit cards for online transactions. Invoices can be paid in person or electronic transfers. Contact the office for details


All items listed include 10% GST unless otherwise stated.

Refunds & Returns

No refund is offered on goods purchased online and received in good order. Please choose carefully when purchasing services.


BHA  is committed to providing quality fundraising items to our supporters.

As a general rule, all online shop purchases are final, BHA is not able to facilitate refunds for change of mind.

Faulty or damaged items will be replaced or refunded in specific situations.

The buyer is asked to please send a photograph of the faulty or damaged item and the receipt to: [email protected]

Refunds will only be credited to the same credit card as used in the original purchase. A proof of ID may be requested and this ID must match the details that were provided at the time of the purchase


Call us in Australia at +61 2 6281 3962. BHA Canberra office is open Monday to Friday 9.00 am – 5.00 pm


BHA cannot guarantee that any picture, file, data, links or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release BHA Canberra entirely of all responsibility for any consequences of its use.


The site contains copyright material that are protected by law. You should assume that all content on this site is subject to copyright. Except as expressly authorised, the use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.

Other Websites

This site from time to time may contain links to third party sites. We are not responsible for the operation, security levels, content or any other aspect of any third party sites. Links are provided solely for your convenience and do not indicate our endorsement of any third party sites or the products or services provided, advertised or otherwise mentioned on those sites. Please ensure that you read the applicable terms and conditions when you enter and use these sites. providers, business partners, government authorities and others, but will always do so in accordance with the above principles. We aim to secure personal information in the same way as we safeguard our own sensitive information. We also strive to constantly improve our business processes and the technology we use to protect data.


We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.
Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these terms and conditions, we will not accept liability to you in respect to any loss or damage (including indirect, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this website or in respect to any failure or omission on our part to comply with our obligations as set out in these terms and conditions.

Exception to disclaimer

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Delivery Policy – Donations

Once a donation has been made it will go directly to the parties that are mentioned on the donation page in order to assist them in their goals. These funds will not be used for any other purposes.

Delivery within the ACT and state capitals 

Shipping is based on a unit consignment of a single standard A5  postage box max weight up 500 gms including courier satchel. Larger orders will be consolidated as a single shipment.

We offer a standard ACT and capital city delivery charge of $8.00 on orders under $60.

For orders over $100 + we offer free delivery.

The deliveries will be completed by a local courier. 

Delivery timescales will vary depending on the availability of products and your address, but we will aim to dispatch your order within 2-3 days of the date on which we accept your order. 

Deliveries may take up to 10 days. A tracking number will be available to track the parcel.

Please check that items being ordered are ‘in stock’ before placing your order. 

Your delivery address can be different to your home billing address, so you can arrange for your order to be sent to your workplace or a neighbour who you know is in during the daytime. 

If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange re delivery. For special delivery instructions at your location, please place  a text message in the space provided on the order form. 

Delivery to Australian Regional Destinations 

We deliver to rural and regional destinations with Australia Post Parcel Post services. Please check with the Australia Post parcel post rates ex Canberra to your destination.  Where a tracking number is available, the number will be emailed to inform you of the status of your delivery. 

Deliveries may take up to 10 days from dispatch date.

Delivery outside Australia 

Delivery outside Australia  is unavailable at this time.

Delivery enquiries

For questions regarding deliveries please contact 02 62813962, Mon – Fri 9am – 5pm.